Refund policy

What is your return policy?

All products may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, including all accessories and dust bag). Please kindly note that we only accept returns using the provided prepaid label.

Do I need to register my return online?

No need to register your return online. You will just need to follow the instructions, sent together with your item. Please keep the return tracking number for your records.

How do I return my order?

All products can be returned within 14 days from the delivery date, provided they are in their original condition and packaging (not worn, including all accessories and dust bag). Please note that return shipping costs are the responsibility of the customer.

What should I do if my parcel arrived damaged?

If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and keep the package for further inspection by our carrier.

What should I do if I receive a faulty item?

If an item received is faulty or was received damaged, please contact our customer service upon the receipt of the item. Any faulty item must be notified within 7 days of receiving the order.

When will I receive the refund for my order?

The refund of your order will be processed within 14 days of receipt of the returned item. Please kindly note that we reserve the right to decline a refund in case your item was not sent in its original condition (worn, damaged, etc.) The refund will be issued directly to the payment method used for the original purchase.

Can I return my online order at the BAZISZT boutique?

Orders placed on baziszt.com cannot be returned at our boutique. We can only accept returns of online orders that were sent via post.

Can I return an item purchased at the BAZISZT boutique?

Items purchased at our Paris boutique (16 rue Saint-Roch) may be exchanged or credited within 14 days, in their original condition and with the receipt. In-store purchases are not eligible for refund, except in case of a defective item. The online return policy above applies to orders placed on baziszt.com only.

Did you receive my returned order?

We will send you a confirmation e-mail as soon as the refund is processed. Please note that the refunded amount will be credited to your account within 10 business days, subject to your bank’s policy. We kindly invite you to keep the tracking number for your return, in order to track the returned order.